Frequently asked questions

A regular cleaner, and in most instances two cleaners, will be assigned to your home and will always try to keep regular appointments consistent with the same team members where possible. The cleaners are experienced and all trained by us to be eco aware, to minimise their impact on the environment while cleaning your home and protecting your health.

The carefully selected eco-friendly cleaning products are brought by our cleaners on each visit. For sanitary reasons, we ask that you provide some basic cleaning tools: toilet bowl brush, broom and dustpan. Vacuum cleaners are required for heavy duty dusting and carpeted homes. The better quality these tools are, the more efficient our cleaners can be.

Our normal workdays are Monday to Friday 8am to 6pm, and Saturday mornings. We schedule a regular time slot for your appointments. It is not always possible to give your requested time slot, but we will make every effort to meet your needs.

Most of our clients are not home. Some let us in before they leave for work, leave keys with their front desk staff or have keys on file at our office. Some clients feel more comfortable being home. Whatever your preference, we are happy to make your experience pleasant and convenient.

So the time we spend in your home is as efficient as possible, please pick up clothing, toys or other household items where possible.

We depend on open communication and your honest evaluation of our green cleaning service. We appreciate when you let us know how we can serve you better and always welcome your feedback.

At Green Cleaners, we treat your home as we would our own. However, in the event that an object is accidentally damaged through negligence, please notify our office within 24 hours of your appointment. We will not be liable for damage through wear and tear. We understand that our clients have sentimentally valuable items which may not be replaceable, which is why we take extra care to be careful of all your belongings.

No. We require a one month bond on confirmation of a new green cleaning service. An invoice will be arranged after each appointment. Invoices must be settled within 7 days, by cash, cheque, bank transfer or PayPal. You may wish to prepay for a 6 month package, which offers a 10% saving through our loyalty scheme.

That depends on the size of your home and how frequently you engage us. Location, furnishing level, current level of cleanliness and special requests may also be considered when your quote is prepared. Because our cleanings are so thorough, the cleaning staff need the time to clean, scrub and dust all the corners of your rooms. Larger apartments and homes may require extra time to ensure our service is fully completed, and this will be detailed in your quotation.

For your own satisfaction, we can provide a checklist of cleaning services completed on every appointment, all safe in the knowledge that all products are non-toxic to your health and the environment.

We use carefully selected eco-friendly cleaning supplies, but please note our products are upgraded regularly as new and better eco friendly products become available. Our products are more expensive than their toxic peers, but we use them because the human and environmental health cost is lower. We only use products that are highly effective and certified non-toxic and bio-degradable.

Green Cleaners is not an agency and therefore does not charge any agency fees or commissions on our packages. The cleaners must all go through our stringent screening process.

We always try to. If your regular team is unavailable, we will replace them with another fully trained team for the appointment.

At Green Cleaners, we treat your home as we would our own. If an object is accidentally damaged through negligence, please notify our office within 24 hours of your appointment and we shall investigate immediately. We will not be liable for damage through wear and tear. We understand that our clients have sentimentally valuable items which may not be replaceable, which is why we take extra care of all your belongings.
Green Cleaners will conduct an immediate and thorough investigation in the unlikely incident of theft. If deemed necessary, the matter will be reported to the police.

A regular booking schedule and prepayment offer incentives through our loyalty scheme, including a 10% saving when you prepay a 6 month package. For a detailed quotation, please enquire online or call us.